What Is Blue Ocean Strategy?
Blue Ocean Strategy requires more than rethinking your business strategy. It is a first principles reset of your entire approach to business and marketing.
How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words
It’s not enough to be good. To compete, your customer service needs to always be better.
6 Books on Failure to Build Your Resilience
Resilience requires setbacks. Learning from failure requires certain tools that may not come easily. With that in mind, here are 6 useful, practical books to help you learn resilience as a process.
What Makes Good Customer Service?
Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service Entrepreneurs and business leaders naturally respond with attempts to improve performance. Yet these initiatives are often top-down […]
6 Ways to Build Emotional Resilience
Without giving ourselves space to rebuild our emotional resilience, we may become irritable and fatigued. Worse, it can affect our long-term health and success.
5 Decision-Making Books to Help You Combat Analysis Paralysis
Sometimes, right and wrong decisions don’t exist. Rather, the decisive person has weighed the options carefully.
5 Elements of a Great E-Commerce Website
E-commerce websites have ballooned in popularity for entrepreneurs. And although a handful of giants such as Amazon or eBay dominate the space, niche e-commerce websites continue to multiply. Yet not all e-commerce websites are created equally. An ordinary site won’t do. To stand out from the crowd, you need to create a great e-commerce website. […]
What Is a Good NPS Score?
Companies use the system across any aspect of their enterprises, too. You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly.
