Sheldon Harris, the former CEO of Cold Stone Creamery, once reprimanded an employee for repeatedly coming in late, only to discover he had been voluntarily cleaning up trash in the parking lot every morning before coming inside. A classic tale of “foot in mouth.”
On a much larger scale, imagine how NASA felt when their miscalculations on the Mars Climate Orbiter caused their spacecraft to disintegrate when it passed through the upper atmosphere. They’d used English units instead of metric; that was a $125 million mistake.
Yes, these two mistakes were regrettable, but some mistakes serve as...
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