Managers are taught that holding employees accountable is the key to getting results, yet they often fail to clearly communicate their expectations. Rather than getting frustrated, try these steps:
1. Know what you want first. We may assume others are being thoughtless or selfish when they don’t satisfy our needs, but we haven’t clarified in our own minds what we want. Get clear on this first.
2. Clearly communicate expectations and ensure understanding. Ask the person to summarize or re-explain. This helps make sure you’re on the same page.
3. Define your desired outcome. What do you want...
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